We conducted usability testing for our prototyping by having users performing three tasks while navigating the website. During testing, we took count on the amount of times the users has to click back or undo actions when performing tasks. After testing, participants were asked to fill out a 12 questionnaire PSSQ form alongside an interview consist of open-ended questions.

From our paper prototype feedback, users had recurring confusions with our main dashboard page. We focused on redesigning this page and created two version that were used for testing prototype A (old) and prototype B (new). For prototype B we reduced the amount of option boxes the users can choose from to reduce redundancy. Enhanced visual components were added allowing users to have a more direct understanding on interactive elements.

This was my first team project, where I learned key skills in user research and testing. Our redesign focused on understanding users, and research revealed many inconsistencies and incorrect information on the previous BSOE website. Collaborating with my team provided valuable insights, especially when improving the user dashboard. With more time, I would have conducted additional user testing on the digital prototype to better understand the user flow. Overall, I’m proud of our team’s work and the research skills I developed as a designer.